Doc 9991, Manual on Aeronautical Information Services Training. First Edition, 2023.
This manual is aimed at individuals and organizations involved in the planning, design, delivery or evaluation of aeronautical information services (AIS) training, or converting established training programmes to a competency-based approach.
This manual contains: a) a step-by-step process for analysing local training needs and designing an adapted competency-based training and assessment (CBTA) model that is based on the ICAO competency framework for AIS technical personnel; b) the competency-based elements that are fundamental to the development, conduct and evaluation of AIS training; and c) the issues and elements that are specific to each training phase.
This manual does not prescribe a “one-size-fits-all” training programme. Instead, its purpose is to describe how the aeronautical information services providers (AISPs) can use the ICAO competency framework to establish an adapted competency model that is appropriate for regulatory, operational, technical and organizational environments of an AIS. The ICAO competency framework is defined in the Procedures for Air Navigation Services – Training (PANS-TRG, Doc 9868).
This manual provides AISPs with guidance on how to identify the competencies necessary for their environment and how to design the training and assessment needed for various AIS training phases. It contains guidance on generic instructional systems design, instructional techniques and guidance on administrative policies and procedures for training programmes. Organizations should ensure that their training programmes are aligned with the technical elements included in the guidance material. This will enable AIS technical personnel to effectively perform the functions required for the provision of aeronautical information services and products.
In addition to the material created as a result of the processes in this manual, organizations can develop and utilize a training procedures manual that describes the administrative procedures relating to: a) personnel authorized to conduct assessments of required qualifications; b) roles and responsibilities of personnel during the conduct of assessments; c) assessment procedures (preparation, conduct and post-assessment); d) conditions under which assessments are to take place; e) record-keeping; and f) actions to be taken when a trainee fails to meet the requirements of the assessment.
